Certificate

(18 Credit Hours)

Program Director

Judy Hangartner
941-752-5513
HangarJ@SCF.edu

Program Goal:

This is an 18 credit hour program with the purpose of preparing students for further education and employment in the Insurance career cluster. The program is designed to develop the student’s general employability by improving their work attitudes, communication, critical thinking, technical skills, problem-solving skills, and occupation-specific skills relative to insurance sales. The program content is broad-based to reflect the cross-functional relationships prevalent in risk management and insurance. Students are exposed to related business practices such as standard operating procedures, budgeting, planning, organizing, marketing, customer service, property and casualty rules, personal insurance rules, and risk management theory. Emphasis is placed on understanding the concept of risk, insurance sales, insurance products/policies, customer service, and providing the right coverage for the amount of risk exposure. Learning is promoted via team work, case studies, practitioner guest lectures, video lectures, online learning aides, and visits to insurance agency and carrier sites. This program prepares students for employment in roles such as: Customer service representative, Insurance office assistant, Account Managers, Personal Lines Agent, Claims Adjuster, and Risk Analyst.  Program learning outcomes include:

• Demonstrate effective business communication skills.
• Describe the significance of legal and ethical issues in a business environment.
• Demonstrate knowledge and application of product and service technology.
• Develop appropriate business records for an insurance agency.
• Demonstrate knowledge of employee compensation and benefits plan.
• Develop a successful promotion plan for an insurance agency